Apex pool care
Pool service in Apex, NC
Apex has no shortage of beautiful backyards. Platinum helps Apex homeowners keep their pools and spas clean, balanced and running, with careful 45-minute maintenance visits and dependable equipment repairs.
Pool care in Apex without the runaround
Whether your pad has a variable-speed pump, a salt system or full automation, we service and install Jandy, Pentair and Zodiac equipment, so the whole pad can be cared for by one team.
If you have tried a pool company that was hard to reach, you will notice the difference. A real person answers our phone, and you can reach us on weekends when something breaks.
Local water, local pool care
Apex water and your pool
- Utility
- Town of Apex
- Treatment plant
- The Cary/Apex Water Treatment Facility, shared with Cary
- Source
- Jordan Lake
- Disinfectant
- Chloramine, with an annual spring switch to chlorine run by the shared plant
Apex shares its treatment plant with Cary, so its water also comes from Jordan Lake and follows the plant’s yearly switch from chloramine to chlorine each spring. Jordan Lake water treated at that plant is very soft, based on the calcium and magnesium levels the plant reports.
Soft water and chloramine both affect a pool after a big refill. Calcium hardness may need raising to protect plaster and gunite, and free chlorine needs to be brought up rather than relying on the chloramine from the hose. We take care of both as part of balancing your water.
Pool services in Apex
Apex homeowners can book every service Platinum offers.
Questions from Apex pool owners
Where does Apex get its water?
Apex water is treated at the Cary/Apex Water Treatment Facility, which draws from Jordan Lake. The plant uses chloramine most of the year and switches to chlorine for a period each spring.
Do you work on variable-speed pumps and automation in Apex?
Yes. We repair, service and install pumps, heaters, salt systems and automation from Jandy, Pentair and Zodiac.
How long does a maintenance visit take?
We schedule 45 minutes at every pool, so your technician has time to clean, check the equipment and balance the water without rushing.
Can you inspect a pool before I buy a home in Apex?
Yes. A pool inspection looks over the pool, the water and the equipment, and we explain what we find in plain language.
Nearby towns we serve
All service areasSources for the water details on this page
Checked November 11, 2026. Utilities update their reports each year; your water may vary by neighborhood.