Cary pool care
Pool service in Cary, NC
Cary homeowners take pride in their backyards, and their pools deserve the same attention. Platinum brings meticulous 45-minute maintenance visits, equipment repairs and specialty cleanings to pools and spas across Cary.
Pool care that matches the way Cary lives
A pool company should show up, do the job thoroughly and be easy to reach. That is how we work: a 45-minute visit at every pool, a real person on the phone and help on weekends when something breaks.
We service and install Jandy, Pentair and Zodiac equipment, so whether your pad has a variable-speed pump, a salt system or full automation, one team can care for it.
Local water, local pool care
Jordan Lake water and your Cary pool
- Utility
- Town of Cary, through the Cary/Apex Water Treatment Facility
- Source
- Jordan Lake
- Disinfectant
- Chloramine, with a chlorine-only period each spring (Feb. 27 to Apr. 6 in 2026)
- 2025 average
- pH 8.0 · calcium 8.49 ppm and magnesium 2.32 ppm, which makes for very soft water
Cary does not publish a single hardness number, but its reported calcium and magnesium point to very soft water. Water this soft is gentle on your skin but hungry for calcium. Plaster and gunite pools are usually kept at a much higher calcium hardness, often in the 200 to 400 ppm range, so a fresh fill or a big top-off can slowly pull calcium from the pool surface if nobody adjusts it.
Chloramine is great for drinking water because it lasts in the pipes, but in a pool it shows up as combined chlorine, not the free chlorine that keeps water sanitized. After a large refill, the pool needs to be brought up to proper free chlorine rather than counting on what came from the hose.
- Cary requires a permit for pools, spas and hot tubs that hold 18 inches of water or more, and for irrigation systems.
- Under Cary’s Stage 3 drought rules, filling or topping off pools is not allowed. Cary is currently under year-round conservation measures.
- Draining? Cary allows dechlorinated or desalinated pool water to be drained onto your yard. Keep it out of storm drains.
Pool services in Cary
Cary homeowners have access to every Platinum service, from weekly maintenance to salt cell cleaning and inspections.
Questions from Cary pool owners
Do I need a permit for a pool or hot tub in Cary?
Yes, if it holds 18 inches of water or more. The Town of Cary also requires a permit for irrigation systems.
Can I top off my pool during a drought in Cary?
Under Stage 3 drought restrictions, Cary does not allow filling or topping off pools. At lower stages it is allowed. Check Cary’s current drought status before a big refill.
Why does Cary water smell different in the spring?
Each year Cary temporarily switches from chloramine to chlorine to keep the distribution system clean. In 2026 that ran from February 27 to April 6.
Do you offer pool maintenance in Cary?
Yes. We offer weekly and every-other-week maintenance in Cary, with 45 minutes scheduled at every visit.
Nearby towns we serve
All service areasSources for the water details on this page
- Town of Cary: annual water disinfecting change
- Town of Cary 2025 Annual Drinking Water Quality Report
- Town of Cary: What’s on Tap
- Town of Cary residential permits FAQ
- Town of Cary drought status
- Town of Cary drainage FAQ
Checked November 11, 2026. Utilities update their reports each year; your water may vary by neighborhood.