Raleigh pool company
Your Raleigh pool company for service & repair
From North Raleigh to the neighborhoods inside the Beltline, Raleigh is full of beautiful backyard pools that deserve more than a 10-minute stop. Platinum brings thorough 45-minute maintenance visits and dependable repairs to Raleigh homeowners.
Raleigh pools, cared for properly
Raleigh is the center of our service area, a short drive from our Rolesville home base. We care for residential inground pools and spas across the city, including saltwater and gunite pools, and we service Jandy, Pentair and Zodiac equipment.
The most common complaint about pool companies is that nobody picks up or calls back. When you call Platinum, a real person answers, and if your heater quits on a Saturday, you can still get hold of us.
Local water, local pool care
What Raleigh’s tap water means for your pool
- Utility
- Raleigh Water (City of Raleigh)
- Source
- Falls Lake (E.M. Johnson plant) and Lake Benson (Dempsey E. Benton plant)
- Disinfectant
- Chloramine, with a switch to chlorine from late February to early April most years
- 2025 average
- Hardness about 25 ppm · pH about 8.4
Raleigh’s water is soft, with a 2025 average hardness of about 25 ppm, and slightly alkaline, with a pH around 8.4. Water this soft is gentle on your skin but hungry for calcium. Plaster and gunite pools are usually kept at a much higher calcium hardness, often in the 200 to 400 ppm range, so a fresh fill or a big top-off can slowly pull calcium from the pool surface if nobody adjusts it. The high pH also means every top-off nudges your pool’s pH up, so it is worth checking after heavy refills.
Chloramine is great for drinking water because it lasts in the pipes, but in a pool it shows up as combined chlorine, not the free chlorine that keeps water sanitized. After a large refill, the pool needs to be brought up to proper free chlorine rather than counting on what came from the hose.
- Draining your pool in Raleigh? The city asks that pool water be dechlorinated as close to 0.0 ppm as possible and released slowly onto grass, never into a storm drain. Draining to the sewer requires approval from Raleigh Water first.
- During a Stage 3 water shortage, Raleigh’s plan prohibits filling new pools and limits topping off to sanitary needs.
Pool services in Raleigh
Everything Platinum offers is available to Raleigh homeowners. Looking for routine care? Start with our Raleigh pool cleaning and maintenance service.
Questions from Raleigh pool owners
How do I find a reliable pool company in Raleigh?
Look for a company that answers the phone, explains what each visit includes and spends enough time at your pool to do the job well. Platinum schedules 45 minutes at every maintenance visit, and you can always reach a person when you call.
Can I drain my pool into the street in Raleigh?
No. Raleigh asks that pool water be dechlorinated as close to 0.0 ppm as possible and released slowly onto grass, not into the stormwater system. Sewer discharge requires approval from Raleigh Water. If your pool needs draining, talk with us first.
Why does my tap water smell more like chlorine in the spring?
Raleigh Water usually switches from chloramine to chlorine from the last week of February through the first week of April. It is a routine maintenance step for the water system and does not require any special action for most pools.
Do you service saltwater pools in Raleigh?
Yes. We maintain saltwater pools and offer salt cell cleaning, which matters in Raleigh because balanced calcium and pH help keep scale off the cell.
Nearby towns we serve
All service areasSources for the water details on this page
- Raleigh Water 2025 Water Quality Report
- Raleigh Water treatment plants
- Raleigh Water reports and annual disinfectant change
- City of Raleigh: chlorinated and saltwater pools
- Raleigh Water Shortage Response Plan
Checked November 11, 2026. Utilities update their reports each year; your water may vary by neighborhood.