Right next door
Pool service in Wake Forest, NC
Wake Forest is our neighbor. Just up the road from our Rolesville home base, it is one of the places we know best. Platinum offers weekly and biweekly maintenance, repairs and equipment service for Wake Forest pools and spas.
Close by, and easy to reach
Because Wake Forest is so close to home, it is an easy place for us to be when something needs attention. Our technicians schedule 45 minutes at every pool, so your Wake Forest pool gets a careful visit rather than a quick chemical drop.
Wake Forest sits along Falls Lake, the same lake that supplies much of the area’s drinking water. That connection is a good reminder of why careful water care and responsible draining matter here.
Local water, local pool care
Wake Forest water and your pool
- Utility
- Raleigh Water, which serves Wake Forest as one of its merged towns
- Main source
- Falls Lake, treated at the E.M. Johnson plant
- Disinfectant
- Chloramine most of the year; chlorine from late February to early April
- 2025 average
- Hardness about 25 ppm · pH about 8.4
Wake Forest gets its water from Raleigh Water, and that water is soft and slightly alkaline. Water this soft is gentle on your skin but hungry for calcium. Plaster and gunite pools are usually kept at a much higher calcium hardness, often in the 200 to 400 ppm range, so a fresh fill or a big top-off can slowly pull calcium from the pool surface if nobody adjusts it.
Chloramine is great for drinking water because it lasts in the pipes, but in a pool it shows up as combined chlorine, not the free chlorine that keeps water sanitized. After a large refill, the pool needs to be brought up to proper free chlorine rather than counting on what came from the hose.
- Planning a new pool? Wake Forest requires a permit for pools 24 inches deep or more, and a pool barrier such as a fence.
Pool services in Wake Forest
Wake Forest homeowners can count on Platinum for the full range of pool care, from routine visits to specialty work.
Questions from Wake Forest pool owners
Does Wake Forest require a permit for a pool?
Yes. The Town of Wake Forest requires a permit for pools 24 inches deep or more, and a barrier such as a fence is required.
Where does Wake Forest’s water come from?
Wake Forest is served by Raleigh Water, which draws much of its supply from Falls Lake. The water is soft and treated with chloramine for most of the year.
Do you offer weekly pool maintenance in Wake Forest?
Yes. We offer weekly and every-other-week maintenance in Wake Forest, with 45 minutes scheduled at every visit.
Can you fix my pool heater in Wake Forest?
Yes. We repair heaters and other equipment from Jandy, Pentair and Zodiac. Call us and a real person will help you figure out the next step.
Nearby towns we serve
All service areasSources for the water details on this page
- Raleigh Water 2025 Water Quality Report
- Raleigh Water treatment plants
- Raleigh Water reports and annual disinfectant change
- Town of Wake Forest Inspections FAQs
Checked November 11, 2026. Utilities update their reports each year; your water may vary by neighborhood.