Our home base
Pool service in Rolesville, NC
Rolesville is home. Platinum Pool Service is based right here in town, so when you choose us, you are choosing neighbors who care about doing the job right. We offer maintenance, repairs and equipment service for Rolesville pools and spas.
A local pool company in Rolesville
Being based in Rolesville means your pool is never far from our shop. It also means our reputation is built one neighbor at a time, which is why we schedule 45 minutes at every pool and make sure a real person answers when you call.
Platinum’s owner, Craig Mayhugh, has spent more than 20 years designing and building custom pools. That experience comes with us to every Rolesville backyard.
Local water, local pool care
Rolesville water and your pool
- Utility
- Raleigh Water, which serves Rolesville as a merged town
- Source
- Falls Lake and Lake Benson, through Raleigh’s two treatment plants
- Disinfectant
- Chloramine, with a spring switch to chlorine
- 2025 average
- Hardness about 25 ppm · pH about 8.4
Rolesville taps carry Raleigh Water, which is soft and slightly alkaline. Water this soft is gentle on your skin but hungry for calcium. Plaster and gunite pools are usually kept at a much higher calcium hardness, often in the 200 to 400 ppm range, so a fresh fill or a big top-off can slowly pull calcium from the pool surface if nobody adjusts it.
Because the pH of the tap water runs around 8.4, adding a lot of fresh water will nudge your pool’s pH up. Your pool is usually happiest closer to 7.4 to 7.6, so pH gets checked and adjusted at every maintenance visit.
- Building or replacing a pool in Rolesville? Permits go through the Wake County permit portal, with Wake County handling plan review and inspections, and the NC Building Code requires a pool barrier.
Pool services in Rolesville
As our hometown, Rolesville gets every service Platinum offers.
Questions from Rolesville pool owners
Is Platinum Pool Service based in Rolesville?
Yes. Platinum is based in Rolesville, NC, and serves Rolesville along with Raleigh, Wake Forest and nearby towns.
Who handles pool permits in Rolesville?
The Town of Rolesville uses the Wake County permit portal, and Wake County handles plan reviews and inspections. Pools also need a barrier under the NC Building Code.
Why does my pool’s pH keep creeping up?
Several things raise pH, including aeration from water features and adding fresh water. Rolesville’s tap water averages a pH of about 8.4, so frequent top-offs can push pool pH up. We test and balance it at every visit.
Do you clean salt cells in Rolesville?
Yes. We inspect and clean salt cells and service salt systems from Jandy, Pentair and Zodiac.
Nearby towns we serve
All service areasSources for the water details on this page
- Raleigh Water 2025 Water Quality Report
- Raleigh Water reports and annual disinfectant change
- Town of Rolesville permit document
- Town of Rolesville planning FAQs
Checked November 11, 2026. Utilities update their reports each year; your water may vary by neighborhood.